Terms and Conditions

Returns

Returns Policy “Not quite right for me”

Jewellery is very personal and we understand that sometimes it may not suit the customer when actually worn - therefore we offer a seven-day refund guarantee in accordance with the EU distance-selling directive.

1. This means that you can simply return or exchange your item for any reason. A Returns Authorisation. (RA) must be requested from Victoria Sewart within 7 days of delivery – please contact us for a RA code.
2. Items bought within the UK must be returned within 7 days of receiving your RA code.
3. International returns must be shipped within 7 days of receiving your RA code.
4. Victoria Sewart will not accept items that are not returned in good condition. Items must not have been worn and they must be in the original packaging.
5. On receiving the returned goods refunds will be made only to the purchaser and refunded to the credit card account used to purchase the item. Any purchases made by cheque will be refunded by cheque.
6. Earrings for pierced ears cannot be exchanged for reasons of hygiene.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items please enclose the receipt and we will refund you.

• We request that you return your goods via Royal Mail Special Delivery or similar secure service if overseas. Please note that we do not accept liability for loss of returned goods in transit.
  
  If the jewellery purchased is for a gift then we can extend the returns policy if you contact us for a special RA code.
  
  Extended Christmas returns period
  
  Victoria Sewart Contemporary Jewellery Gallery happily offer an extended period for customers to exchange their gifts or to receive a credit note or gift voucher. All requests for an exchange, credit note or voucher must be made before January 5th 2011. Our returns policy remains as stated below.

Exchanges
Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.

Alternatively, if you see something you simply must have, you can make your purchase by phone or online and we will refund your original item when it is returned to us.

Exchanges are subject to product availability. You will incur any shipping costs for such exchanges outside the stated timescales. Any further returns of exchanged items outside the stated timescales will again be at your cost for the shipping, and refunded only as a credit note.

To return an item to us for exchange, please follow the procedure laid out above.

For all exchanges please complete the item code/s you would like to exchange for and any relevant size information on your return note. Any difference in value to the original order will be refunded as a credit note or if the value of the new item/s is greater than the original purchase value we will contact you to arrange payment before the item/s are dispatched.

Commissioned items cannot be exchanged.

How to proceed if you wish to return faulty goods

1. In order to return faulty items you must obtain a Return Authorisation (RA) number by emailing us at returns@victoriasewart.com and then follow the standard returns process as detailed above.
2. Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear would not be accepted as faulty.
3. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.
4. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service which is to cover the cost of shipping and any other costs incurred.

Receiving a refund

Refunds will be made within 30 days of the date of cancellation notice.

Gift returns
If you have received an item from Victoria Sewart as a gift you can return it for exchange within the parameters outlined in this Returns Policy. Please call us on +44(0) 1752 220011 to arrange this.

Please note that these terms apply to purchases made via the website only. We do not give refunds for unwanted items bought in the gallery in Plymouth, but we are more than happy to exchange them or issue a credit note.