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Make your birthday, Christmas or anniversary wish list for your family, partner or friends to purchase your favourite piece of jewellery – This way you’ll get something that you want but it will still be a surprise!
You need to register for a wish list first – then you can begin to add as many items as you like and then wish for them to be purchased for you! Don’t forget to tell your family and friends that you have a wish list!
Any items you add will appear in this list. You can then either print it out, or if you register you can save your Wish List and view it again or add to it or take items off next time you sign in. If you have made a Gift List or Wish List you can view it by clicking on the 'Your Account' link at the top of each page and then selecting 'View List Items' from the 'Gift List Management' section.
We can work with different designers to help you commission a piece that is totally bespoke. It may be that you like the style of one of the pieces in the gallery but would like to combine it with elements of another. Or you may have a very clear idea of a design that you wish to commission and would like some help finding the designer who is most suitable to make it.
This could be a wedding ring that is so unusual and personal that it will be special for ever more, or a pair of cufflinks to mark a special occasion.
Don’t forget that we also run jewellery making classes above the gallery – so you could even come in and make your own.
If you would like a piece commissioned then this needs to be discussed firstly by phone (+44(0) 1752 220011) before a quote can be acquired.
The gallery shall endeavour to work with you and the maker to make sure that the finished piece is as close to the decided design as possible. We must point out that commissioned pieces are interpreted from the design and hand made.
You are advised to allow 6-8 weeks for commissions.
Times
Our standard delivery time is between 3 days - 6 weeks. If the item is in stock then delivery shall be within 3 days – if out of stock then the hand made item has to be made to order and can take up to 6 weeks. Please contact us if you should need something sooner and we shall endeavour to make this happen. It may be possible for the designer to complete the order more quickly.
If delivery within six weeks is not possible due to special circumstances, i.e. illness, or unavailability of materials, you will be given another projected timescale, and the option to cancel your order should you wish.
You will be informed by e-mail on the day of despatch, and should receive your item the next day.
We regret that items which have been paid for by cheque cannot be despatched until the cheque has been received and funds have been cleared.
UK
Delivery on orders over £200 will be free of charge. Delivery on orders under £200 will cost £6.50
All deliveries to UK addresses will be sent by Royal Mail’s Special Delivery Next Day service, which guarantees next working day delivery before 1pm. This also insures the item for loss. All UK deliveries will require a signature upon receipt.
Overseas
EU insured £12
Rest of the World £20
Import Duties (Outside EU)
Import duties liable as per requirements of individual Country.
– important for comfort and to avoid losing if too big
Rings
We use the standardised system for sizing with sizes H – Z available.
- The best way to get an accurate size is to ask a local jewellers to size your finger – this may incur a cost if you are not intending to buy from them.
- Do not guess, as it is very important that it is accurate.
- It is imperative that your hands are not too hot or cold, as they will swell.
Sizing alterations
If the ring ordered is not at the correct size then we can re order a new size free of charge. However this can only happen once and within our 10 day returns policy and it can take up to 6 weeks for the new size as the ring will have to be commissioned by the designer. Please read our guidelines for returning items.
If it is a surprise gift Again the very best guarantee of getting the correct size is to get that person's finger measured at a jewellers - The next best option is to take a perfectly round ring of that persons into a jewellers to be sized – please be aware that the left and right hands are usually different sizes, so the engagement ring finger is likely to be a different size to the equivalent finger on the right hand.
If none of the above is possible then you can purchase the ring as a gift and we can replace it with the correct size – you must return the ring within the 10 days and you must be aware that the replacement ring may take up to 6 weeks as it will have to be commissioned by the designer.
Bracelets/Bangles
The average bracelet is 20cm long
The average bangle is 6.5cm diameter
On request, the above sizes can be altered to suit and as with rings can only be exchanged once and can take up to 6 weeks for the new size to be commissioned. Please see our guidelines for returns.
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